> For the complete documentation index, see [llms.txt](https://support.ariglad.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ariglad.com/integrations/how-to-integrate-intercom-with-ariglad.md).

# How to: Integrate Intercom with Ariglad

Integrating Intercom with Ariglad allows you to sync your support conversations and keep your knowledge base up to date automatically. This guide walks you through everything you need to get the integration up and running in just a few minutes.

***

#### What You'll Need

Before getting started, make sure you have the following ready:

* An active **Intercom** account with admin access
* An active **Ariglad** account with access to [ai.ariglad.com](https://ai.ariglad.com)
* Your **Intercom Access Token** (instructions below)

***

#### Step 1: Get Your Intercom Access Token

Your Access Token is used to authenticate the connection between Intercom and Ariglad securely.

1. Log in to your Intercom account.
2. Click on your **profile icon** in the bottom-left corner and select **Settings**.
3. In the left sidebar, navigate to **Developers** → **Developer Hub**.
4. Select your app (or create a new one if needed).
5. Go to the **Authentication** tab.
6. Copy the **Access Token** shown there.

> **Keep your Access Token safe.** Treat it like a password — do not share it publicly or with anyone who shouldn't have access to your Intercom account.

***

#### Step 2: Add the Intercom Integration in Ariglad

Now that you have your Access Token, head over to Ariglad to complete the setup.

1. Log in to your Ariglad account and navigate to: [**ai.ariglad.com/knowledge\_base/settings**](https://ai.ariglad.com/knowledge_base/settings)
2. Click on the **Settings** tab if it isn't already selected.
3. Click the **Add Integration** button.
4. From the list of available integrations, select **Intercom**.
5. In the field provided, enter your **Access Token** — the one you copied in Step 1.
6. Click **Save** (or **Connect**) to complete the integration.

***

#### You're All Set!

Once connected, Ariglad will begin syncing content from your Intercom conversations. Your support data will be available within Ariglad, keeping your AI-powered responses accurate and up to date.

If you run into any issues during setup, double-check that:

* Your Access Token was copied in full with no extra spaces.
* Your Intercom app has the necessary permissions to read conversations and articles.
* Your Intercom account has admin access to generate tokens in the Developer Hub.

For further assistance, reach out to the Ariglad support team.

***

One thing worth confirming before publishing: the exact field label Ariglad uses for the Intercom credential in the **Add Integration** UI (e.g., "Access Token" vs. "API Key"). If you can check that in the app, I can update Step 2 accordingly.


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