> For the complete documentation index, see [llms.txt](https://support.ariglad.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ariglad.com/integrations/how-to-integrate-freshdesk-to-ariglad.md).

# How To: Integrate Freshdesk to Ariglad

Integrating Freshdesk with Ariglad allows you to sync your support knowledge base and keep your content up to date automatically. This guide walks you through everything you need to get the integration up and running in just a few minutes.

***

### What You'll Need

Before getting started, make sure you have the following ready:

* An active **Freshdesk** account with admin access
* An active **Ariglad** account with access to [ai.ariglad.com](https://ai.ariglad.com)
* Your **Freshdesk subdomain** and **API key** (instructions below)

***

### Step 1: Find Your Freshdesk Subdomain

Your Freshdesk subdomain is the unique part of your Freshdesk URL. For example, if you log into Freshdesk at `https://mycompany.freshdesk.com`, then your subdomain is **mycompany**.

To confirm your subdomain:

1. Log in to your Freshdesk account.
2. Look at the URL in your browser's address bar.
3. Copy the subdomain portion — everything **before** `.freshdesk.com`.

***

### Step 2: Get Your Freshdesk API Key

Your API key is used to authenticate the connection between Freshdesk and Ariglad securely.

1. Log in to your Freshdesk account.
2. Click on your **profile icon** in the top-right corner of the screen.
3. Select **Profile Settings** from the dropdown menu.
4. Scroll down to the **Your API Key** section on the right-hand side of the page.
5. Copy the API key shown there.

> **Keep your API key safe.** Treat it like a password — do not share it publicly or with anyone who shouldn't have access to your Freshdesk account.

***

### Step 3: Add the Freshdesk Integration in Ariglad

Now that you have your subdomain and API key, head over to Ariglad to complete the setup.

1. Log in to your Ariglad account and navigate to: [**ai.ariglad.com/knowledge\_base/settings**](https://ai.ariglad.com/knowledge_base/settings)
2. Click on the **Settings** tab if it isn't already selected.
3. Click the **Add Integration** button.
4. From the list of available integrations, select **Freshdesk**.
5. In the fields provided, enter:
   * **Subdomain** — the subdomain you copied in Step 1 (e.g., `mycompany`)
   * **API Key** — the API key you copied in Step 2
6. Click **Save** (or **Connect**) to complete the integration.

***

### You're All Set!

Once connected, Ariglad will begin syncing content from your Freshdesk knowledge base. Your articles and support content will be available within Ariglad, keeping your AI-powered responses accurate and up to date.

If you run into any issues during setup, double-check that:

* Your API key was copied in full with no extra spaces.
* Your subdomain does not include `https://` or `.freshdesk.com` — just the subdomain itself.
* Your Freshdesk account has the necessary admin permissions to generate and share API keys.

For further assistance, reach out to the Ariglad support team.


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